Return and Refund Policy
You can request a return on your product within 30 days after you received it.
In order to return a product, the product must be in the same condition in which you received it:
- Unused or unworn
- In its original packaging with all the tags and labels.
- You have to provide a receipt or proof of purchase.
You can return your product for Store Credit. Store Credit can be exchanged for a different product.
No cash refunds are issued.
How to return a product
To start a return process, follow the instruction:
- Email our Customer Support at email@example.com. State your order number, the selection of products you want to return, and the reason for requesting the return.
- If your return request is accepted, we will send further instructions for mailing your return.
- We can provide you with a return shipping label upon request – the shipping label is charged an extra $10 which will be subtracted from your Store Credit if your return passes inspection. If your return is not accepted, we will send you an invoice for both the return and redelivery label fee.
- Once your return has been delivered to us, it will be inspected by our team. This may take a few days.
- We will let you know if your return passed the inspection or not.
- If your return is accepted, you will receive Store Credit equivalent to the amount you paid for the product.
ITEMS RETURNED WITHOUT PRIOR NOTICE WILL NOT BE ACCEPTED.
You can always contact us for any return questions at firstname.lastname@example.org.
YOUR RETURN WILL NOT BE ACCEPTED IF:
- You didn’t follow the return process instructions described above. Items returned without prior notice on your part and acceptance on our part will not be accepted.
- The item was opened.
- The item is not in its original packaging.
- The item was used or worn.
- The item is missing one or more of its original labels or tags.
- The item is damaged in any way.
We do not accept returns on sale items or gift cards.
DAMAGED PACKAGE OR WRONG ORDER
If you receive a damaged or defective product, or a wrong item different from what you ordered, contact our Customer Support as soon as possible by emailing us at email@example.com. We will evaluate the situation and offer a solution.
REFUNDS – (STORE CREDIT ONLY)
Refunds are possible exclusively in the form of store credit. If you want a refund on the item you purchased, return the item to get store credit in the same amount you paid.
You can exchange the returned item for a different product available on the website if your return is accepted by making another purchase using the store credit received from the return.
If you have any questions or need further information, contact us at firstname.lastname@example.org.