FAQ

You can order our products through our online shop, www.phisupplies.com.

You can choose credit card, Paypal, bank transfer, Apple Pay, Google Pay and Pay Later Options as the payment method.

Please note that we exclusively sell to professionals, i.e. business customers. Before you place an order, please make sure that you have selected the right products and your address is correct. Please note that we do not offer exchanges or returns.

We ship worldwide. If you are outside of the USA, we would recommend contacting customs in your country to find out if you can import your chosen products. Please note that custom charges as well as additional fees are not included in the shipping costs. Do not hesitate to contact us if you need assistance with placing an order.

An account is not required to shop on our site. We recommend creating one, as it makes it easy to check the status of your order and gives you access to your full order history. Also, you cannot use the discount codes if you are not logged in. You can also save your shipping and billing information for a quicker checkout experience. Please make sure to double-check your billing and shipping address before you place an order.

Any business owner with a valid business license can place an order on our website. Only a few products require special education at PhiAcademy, such as PhiRemoval products or a discounted price for our SUPER pigments. To be able to purchase a special category product, you need to take the according course with PhiAcademy and send your certificate to us, via email, for verification.

If you received a message that says, “You did not sign in correctly or your account is temporarily disabled.”, this means your email address/password was not recognized by our system. No worries, this can quickly be fixed. Please double-check to see if you are using the same email address and password you registered with. If you cannot remember your password, click on the “Forgot your password?” button. Once you type in your email address, we will send you an email with a link that will let you create a new password. 

Please make sure that you are registered with us. You can create an account directly on PhiSupplies (https://phisupplies.com/my-account/ ). If you are still experiencing issues, please send an email to info@phisupplies.com so we can further assist you.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@phisupplies.com with your name and order number, and we will look into it for you.

All sales are final. Please note that we cannot modify orders once they have been completed and paid.

If you need to change your billing or shipping address, please contact us for redirection of your order. 

Redirecting your order may carry additional charges, so make sure your address is correct before placing your order.